Community Engagement

Territory and Municipal Services is responsible for providing a wide range of services to the ACT community. Residents are likely to come into contact with us at least five times a day.

We understand it is important to maintain effective communication channels and keep in touch with the people of the ACT to ensure our services directly meet the needs of our community.

• Current community engagement events and activities
• Recent community engagement activities and feedback
• Community Engagement Manual ( PDF 878 kb)

ACT Community Engagement Online Website

The ACT Government is committed to engaging the Canberra community in the development and delivery of government policies, programs, public works and services.

The information found on the ACT Community Engagement website is designed to assist members of the community and the government to work together to achieve improved decision-making on policies and programs. All other ACT Government Agency Community Engagement Activities and Events including TAMS can be found on this website.

ACT Community Engagement Online 

What is Community Engagement?

Community Engagement is a planned process with the specific purpose of working with identified groups of people, whether they are connected by location, special interest, or affiliation or identity to address issues affecting their well-being.

Community engagement is about involving the community in decision making processes, which is critical to the successful development of policies and decisions in government, non-government organisations, the private sector and the community.

Community engagement refers to the range of ways in which government works with people in the community and covers a broad range of activities. Some examples of community engagement undertaken by government include:

• Consulting the community as part of a process to develop government policy, or build community awareness and understanding.
• Involving the community through a range of ways to ensure that issues and concerns are understood and considered as part of the decision making process.
• Collaborating with the community by developing partnerships to formulate options and provide recommendations.