Complaints about TAMS

TAMS encourages and supports feedback from members of the public. This includes complaints about any of the services that TAMS provides or facilitates.

Complaints can be made in several ways.

Online

Canberra Connect provide an online feedback service for the public at the ACT Government Feedback website.

At this site you can register your complaint by using the "Ask a Question or Provide Feedback" section.

Example below:

Contact form header image

Simply fill in the details of your complaint. Use the category menu to select the relevant area and be sure to select "Complaint" in the Comment Category menu.

Example below:

complaint menu option image

Telephone

You can call the Canberra Connect Contact Centre to voice your complaint over the phone by calling:

13 22 81 (AUS) for the cost of a local call
+61 13 22 81 (International) international call rates apply

7am to 8pm AEDT Monday to Friday, 8am to 5pm AEDT Saturday and 9am to 5pm Sunday.

Limited service available outside of these hours.

If you require a translator or interpreter, contact us through the Translating and Interpreter Service (TIS) on 13 14 50.

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS):

TTY users phone 133 677 then ask for 132281;
Speak and Listen users phone 1300 555 727 then ask for 132281;
Internet relay users connect to the NRS then ask for 132281

Written

You can complain in writing by sending your correspondence to:

Director, Governance

Territory and Municipal Services Directorate
GPO Box 158
Canberra ACT 2601

Once received by TAMS, your complaint will be forwarded to the relevant business area. TAMS aims to respond to all complaints within 10 business days.