The ACT Government encourages and supports feedback from members of the public. This includes complaints about any of the services that Transport Canberra and City Services provides or facilitates.
Complaints can be made in several ways.
Online
Access Canberra provide an online feedback service for the public. See the Access Canberra website.
We will respond within the following indicative timeframes.
Telephone
You can call the Access Canberra Contact Centre to voice your complaint over the phone by calling:
13 22 81 (AUS) for the cost of a local call
+61 13 22 81 (International) international call rates apply
8 am to 6 pm Monday to Friday and 9 am to 5 pm weekends and public holidays.
Limited service available outside of these hours.
If you require a translator or interpreter, contact us through the Translating and Interpreter Service (TIS) on 13 14 50.
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS):
- TTY users phone 13 36 77 then ask for 13 22 81
- Speak and Listen users phone 1300 555 727 then ask for 13 22 81
- Internet relay users connect to the NRS then ask for 13 22 81.
Written
You can complain in writing by sending your correspondence to:
Director, Governance
Transport Canberra and City Services Directorate
GPO Box 158
Canberra ACT 2601
Once received by the ACT Government, your complaint will be forwarded to the relevant business area. The ACT Government aims to respond to all complaints within 10 business days.
Public interest disclosure
Any member of the public, including ACT public servants, may report matters of misconduct that are in the public interest. For more information see public interest disclosure.
